Creating inclusive hair products

For far too long, Black consumers have been forced to navigate a haircare landscape that often overlooks their specific needs.  But here's the good news: creating inclusive hair products and services isn't as complicated as you might think.  In fact, it's not just the right thing to do, it's a smart business move that unlocks a loyal and rapidly growing market.

Do the Research

Black hair has a unique structure, with varying textures, densities, and porosity levels.  One-size-fits-all products often fall short, leaving hair dry, frizzy, or damaged.  By simply acknowledging this diversity, brands can develop targeted solutions.  This means offering a wider range of products formulated for specific hair types, like moisturizers for dry curls or protein treatments for high-porosity strands.

The Community

The Black hair community is a vibrant one, rich with knowledge and experience.  Actively seek feedback from stylists, influencers, and everyday consumers.  Social media platforms and online forums are great places to gather insights.  What are people struggling with? What products are missing from their routines?  By listening closely, you can develop products that truly address unmet needs.

Many non-Black consumers simply lack the knowledge to care for textured hair properly.  Inclusive brands have an opportunity to educate.  Clear instructions on product use, alongside helpful styling tips, empower customers to achieve their desired results.

Beyond Products

Inclusivity extends beyond the bottle.  Salons and barbershops can create a welcoming environment by training stylists on how to work with Black hair.  Offering a variety of services tailored to textured hair demonstrates a commitment to catering to all customers.

Stylist magazine


Showcasing a diverse range of models in marketing materials is essential.  Let potential customers see themselves reflected in your brand.  Partner with Black stylists and hairst influencers to promote products and services authentically.

Pantene Gold Series campaign

Building Trust

By taking these steps, brands can build trust and loyalty with the Black community.  When consumers feel their needs are understood and addressed, they become vocal advocates, spreading the word about brands that celebrate their unique beauty.

The Bottom Line

Creating inclusive haircare isn't just about social responsibility, it's about smart business.  The Black haircare market is booming, and brands that prioritize inclusivity are positioned to reap the rewards.  By offering targeted products, fostering education, and celebrating diversity, you can create a space where everyone feels welcome and empowered to embrace their natural beauty.